Job Description
Join Urban Growth Solutions in Baltimore and kickstart your career in customer service excellence! We're seeking passionate individuals eager to grow with us in a dynamic environment. Our comprehensive training program ensures you gain valuable skills while making a real impact in our community. Enjoy competitive benefits, career advancement opportunities, and a supportive team culture dedicated to your success.
As a key member of our Baltimore team, you'll connect with local clients daily, resolve inquiries efficiently, and contribute to our mission of delivering exceptional service. We value fresh perspectives and provide clear pathways for professional growth within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our proprietary CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions in our database
- Contribute to process improvement initiatives to enhance service quality
- Participate in quarterly training sessions to develop new skills
- Support community outreach programs organized by the Baltimore branch
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or related experience
- Strong communication skills with clear verbal and written abilities
- Proficient in Microsoft Office Suite and comfortable learning new software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Must be authorized to work in the United States
- Resident of Baltimore metro area preferred