Job Description
Join Coastal Innovations Group as an Entry-Level Customer Service Representative and kickstart your career in one of California's most vibrant coastal cities! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy a competitive salary, comprehensive benefits package, and opportunities for rapid growth within our dynamic team. Located in the heart of Long Beach, you'll work in a modern, inclusive environment with industry-leading training programs.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records and update information in real-time
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training sessions to enhance product knowledge
- Support special projects including customer feedback analysis and process improvements
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible shifts including weekends and holidays
- Valid driver's license and reliable transportation
- Passion for problem-solving and helping others succeed
- Bilingual in Spanish highly valued