Job Description
Join our dynamic team in Houston as an Entry-Level Customer Service Representative! This is your gateway to a thriving career in Texas' business hub. We offer comprehensive training, competitive benefits, and a supportive environment where your growth is prioritized. Perfect for recent graduates or career changers eager to build professional skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve escalated cases
- Meet daily performance metrics for response times and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Authorized to work in the United States