Job Description
Start Your Career Today! No Experience Needed!
Austin Tech Solutions is seeking motivated Entry-Level Customer Service Representatives for immediate openings in Austin, TX. We provide comprehensive training and career growth opportunities for enthusiastic individuals ready to join our dynamic team.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training program
- Health benefits and retirement plans
- Modern, collaborative workspace
- Clear advancement path to team lead/supervisor roles
Walk-in Interviews: Monday-Friday, 9 AM-4 PM at our downtown Austin location. Bring your resume and enthusiasm!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics (call volume, resolution time)
- Participate in ongoing product knowledge training
- Identify upsell opportunities for existing customers
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Austin location