Job Description
Join Phoenix Solutions Group as an Entry Level Customer Service Representative and kickstart your career in Atlanta's thriving business district! We're seeking motivated individuals with exceptional communication skills to deliver outstanding client experiences. Enjoy a supportive environment with comprehensive training, competitive benefits, and opportunities for growth. Walk-in interviews are held daily—no appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and maintain organized records
- Collaborate with cross-functional teams to address complex customer needs
- Adhere to company policies and regulatory compliance standards
- Identify upsell opportunities to enhance customer engagement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or retail experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a passion for helping others