Job Description
We are seeking a motivated and energetic Entry Level Customer Service Representative to join our growing team in New York, NY. If you are looking for a rewarding career path with opportunities for advancement and a supportive work environment, we want to hear from you.
At Apex Growth Solutions, we pride ourselves on delivering exceptional service to our clients. This is an ideal opportunity for individuals who are eager to learn, grow, and make a real impact in a dynamic industry. You will be at the forefront of our customer operations, ensuring satisfaction and driving business growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with a friendly and professional demeanor.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Collaborate with the sales and operations teams to improve customer retention and satisfaction.
- Handle customer complaints and escalations with patience and problem-solving skills.
- Maintain accurate records of all customer interactions and transactions.
Qualifications
- High school diploma or equivalent required; Bachelor's degree preferred.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Positive attitude and a willingness to learn new processes.
- Reliable transportation is required for local commute.
- Previous customer service experience is a plus but not mandatory.