Job Description
Join Metro Growth Solutions as an Entry-Level Customer Service Representative and launch your career in Oklahoma's thriving business hub! We're seeking motivated individuals with a passion for helping others to join our dynamic team. Enjoy competitive pay, comprehensive training, and opportunities for growth in a supportive environment. Walk-in interviews are held daily! No experience necessary – we provide all the tools you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot account concerns
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience and suggest solutions
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office, email)
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new systems
- Reliable transportation to downtown Oklahoma City office
- Must be available for flexible shifts including weekends