Job Description
Join our dynamic team at Phoenix Growth Partners and kickstart your career in customer service! We're seeking enthusiastic entry-level professionals to deliver exceptional support to our clients. This full-time role offers comprehensive training, growth opportunities, and a collaborative work environment in the heart of Phoenix. Perfect for recent graduates or career changers looking to build foundational skills in a thriving industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using CRM systems and internal resources
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to improve service processes and efficiency
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and comfortable learning new software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work flexibility