Job Description
Join MetroCare Solutions as an Entry-Level Customer Service Representative and kickstart your career in Louisville's thriving healthcare sector! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy a modern workplace, comprehensive training, and opportunities for growth. Walk-in interviews available Monday-Friday 9 AM - 4 PM. No appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with healthcare providers to coordinate services
- Meet daily performance metrics for response times
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic computer proficiency (MS Office, CRM software)
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Positive attitude and customer-first mindset