Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Houston! No prior experience is required – we provide comprehensive training to kickstart your career. This full-time role offers competitive pay, growth opportunities, and a supportive environment where your success is our priority. Perfect for recent graduates or career changers looking to build professional skills in a thriving Texas market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance customer experience
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs to develop expertise
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Reliability and punctuality
- Ability to work in a fast-paced team environment