Job Description
Join our dynamic team as an Entry Level Customer Service Representative in Fresno! This is your opportunity to launch a rewarding career in customer support with a company that values growth and community. We offer competitive pay, comprehensive training, and a supportive environment perfect for recent graduates or career changers. Help us deliver exceptional service while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Document customer interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases appropriately
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing product training to stay updated on services
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal communication and active listening skills
- Ability to remain calm under pressure in customer situations
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Fresno location
- Flexibility to work occasional weekends