Job Description
Start your career in Chicago with no experience required! Urban Retail Solutions is seeking enthusiastic individuals to join our customer service team as Entry-Level Representatives. We provide comprehensive training and a supportive environment to help you thrive. If you're a motivated people-person ready to grow with a dynamic company, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and exchanges accurately
- Collaborate with team members to resolve customer issues
- Document interactions using our CRM system
- Participate in ongoing product knowledge training
- Uphold company standards for service excellence
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Excellent communication skills (written & verbal)
- Strong problem-solving abilities
- Basic computer literacy and typing proficiency
- Punctual with reliable attendance
- Positive attitude and team-oriented mindset
- Ability to work flexible hours including weekends