Job Description
Join our dynamic team at Phoenix Solutions Group in Atlanta! We're seeking motivated individuals to kickstart their careers in customer service. No experience required – we provide comprehensive training. Enjoy a supportive work environment, competitive benefits, and growth opportunities. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college graduates welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, MS Office)
- Positive attitude and willingness to learn
- Reliability and punctuality
- Ability to work in a fast-paced environment
- Must be authorized to work in the US