Job Description
We are looking for a motivated Entry Level Customer Service Representative to join our growing team in Charlotte, NC. At Charlottetech Solutions, we pride ourselves on providing exceptional support to our clients while offering a clear career path for ambitious individuals. No prior experience is necessary; we provide comprehensive training and mentorship to help you succeed.
As a member of our team, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and empathy. If you are looking for a stable, rewarding career with excellent benefits and a positive work environment, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Full health, dental, and vision insurance from day one
- Generous paid time off and holiday schedule
- Career advancement opportunities within the company
- Modern, collaborative office environment in Uptown Charlotte
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints in a timely and professional manner.
- Accurately document all customer interactions and account information in our CRM system.
- Assist customers with product information, billing inquiries, and account troubleshooting.
- Collaborate with the support team to identify trends and improve service protocols.
- Maintain a positive and professional demeanor during every interaction.
Qualifications
- High school diploma or GED equivalent required.
- Strong communication skills with the ability to listen actively and speak clearly.
- Previous customer service experience is a plus but not required.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and computer (if applicable for remote/hybrid roles).