Job Description
Welcome to MetroConnect Solutions, a leader in local retail and customer engagement. We are currently seeking a motivated Entry Level Customer Service Representative to join our growing team in Detroit, Michigan. If you are looking for a career path that offers stability, growth, and a supportive environment, this is the perfect opportunity for you.
We pride ourselves on providing exceptional service to our community. As an entry-level team member, you will be trained extensively to handle customer inquiries, drive sales, and represent our brand with excellence. No prior experience is necessary; we are looking for the right attitude and work ethic.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive paid training program.
- Career advancement opportunities within the company.
- Health, dental, and vision insurance available.
- Modern work environment with team-building activities.
Responsibilities
- Greet and assist customers in a friendly and professional manner.
- Process sales transactions accurately using Point of Sale (POS) systems.
- Answer incoming calls and emails regarding product inquiries and orders.
- Resolve customer complaints and issues to ensure high satisfaction levels.
- Collaborate with the sales team to meet daily and monthly targets.
- Maintain a clean, organized, and inviting store environment.
- Upsell products and services to maximize revenue.
Qualifications
- High school diploma or equivalent required.
- Strong verbal communication and active listening skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Basic computer literacy and typing skills.
- Enthusiastic attitude with a willingness to learn new processes.
- Reliability and punctuality are essential.
- Must be authorized to work in the United States.