Job Description
Are you looking to kickstart your career in a dynamic, fast-paced environment? Apex Logistics Solutions is seeking enthusiastic individuals to join our growing team as Entry-Level Customer Service Representatives.
We believe in empowering our employees from day one. Whether you are a recent graduate or looking to make a career change, we provide comprehensive on-the-job training and a clear path for advancement. Join us and become part of a culture that values dedication, integrity, and excellence.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Professional development and mentorship programs.
- Modern office environment in the heart of Houston.
Responsibilities
- Manage Customer Interactions: Handle incoming inquiries via phone, email, and chat with a focus on providing accurate, timely, and empathetic solutions.
- Order Processing: Process new orders and manage returns efficiently while ensuring data accuracy in our CRM system.
- Problem Resolution: Identify customer needs and resolve issues promptly, escalating complex matters to senior management when necessary.
- Team Collaboration: Work closely with logistics and operations teams to ensure seamless service delivery and customer satisfaction.
- Documentation: Maintain detailed records of customer interactions, transactions, and feedback.
- Training: Actively participate in daily training sessions to enhance product knowledge and service standards.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Technical Skills: Basic computer proficiency and typing speed (35+ wpm).
- Attitude: A positive attitude, strong work ethic, and a genuine willingness to learn.
- Availability: Must be available to work full-time hours, including weekends if required.