Job Description
We are seeking motivated and energetic individuals to join our growing team as Entry Level Customer Service Representatives. Based in Jacksonville, FL, this is an excellent opportunity for those looking to launch a successful career in a supportive environment. We value attitude and aptitude over prior experience.
As a vital part of our local team, you will be responsible for ensuring our clients receive top-tier service and support. We provide comprehensive training to help you succeed and grow within the company.
Benefits:
- Competitive salary ($35k - $45k)
- Health, Dental, and Vision Insurance
- Paid Training & Mentorship
- Paid Time Off (PTO)
- Employee Assistance Program
- Clear path for career advancement
Join us and take the first step towards a brighter future.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Process orders, returns, and account updates accurately.
- Collaborate with team members and supervisors to meet daily and monthly performance goals.
- Document all customer interactions and transactions in our CRM system.
- Stay updated on company products, services, and policies to provide accurate information.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High School Diploma or GED required.
- Must be at least 18 years of age.
- Strong verbal communication skills and a friendly demeanor.
- Ability to multitask in a fast-paced, high-volume call center environment.
- Basic computer proficiency and typing skills.
- Reliable internet connection and home office setup (for remote roles).
- Willingness to learn and adapt to new technologies.