Job Description
Are you looking to launch a rewarding career in a dynamic and supportive environment? Horizon Workforce Solutions is currently seeking enthusiastic, entry-level individuals to join our team as Customer Service Representatives. We are committed to hiring talented people regardless of their background, providing comprehensive training for those with no prior experience.
If you possess a positive attitude, strong work ethic, and a desire to help others, we want to hear from you. Join a company that values your growth and offers a clear path for professional advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Document all customer interactions and transactions accurately in our CRM database.
- Collaborate with the support team to identify trends and improve service protocols.
- Assist in training new hires and serving as a team lead during peak hours.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced setting.
- Reliable computer and high-speed internet connection.
- Willingness to work flexible shifts, including evenings and weekends.