Job Description
Join Boston Community Services as an Entry-Level Customer Service Specialist and launch your career in a dynamic, supportive environment! We're seeking motivated individuals with no prior experience to join our award-winning team. Enjoy comprehensive training, flexible scheduling, and opportunities for rapid advancement. As a cornerstone of our Boston operations, you'll help residents navigate essential services while building transferable skills in communication, problem-solving, and digital literacy. Our inclusive culture celebrates growth-minded professionals who thrive in fast-paced settings. Benefits include health insurance, retirement plans, and paid time off after 90 days.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Assist clients with service applications, documentation, and eligibility verification
- Maintain accurate records in our CRM system following data protection protocols
- Collaborate with team members to resolve complex service issues
- Participate in ongoing training to master new technologies and procedures
- Support community outreach initiatives to promote available services
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to work in a fast-paced environment with shifting priorities
- Commitment to diversity, equity, and inclusion principles
- Valid Massachusetts driver's license (for occasional site visits)
- Fluency in English; bilingual candidates strongly encouraged