Job Description
Join our dynamic team at Urban Retail Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in customer support. You'll be the face of our brand, providing exceptional service to our diverse clientele in the vibrant Chicago area. We offer comprehensive training, career growth opportunities, and a supportive work environment designed to help you succeed. If you're passionate about helping people and ready to build your professional foundation, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions in our database
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product knowledge training sessions
- Support retail floor operations during peak business hours
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible hours including weekends and holidays
- Positive attitude and problem-solving mindset
- Valid work authorization for the United States
- Must pass background check and drug screening