Job Description
Join Nashville's fastest-growing customer support team as an Entry-Level Customer Service Specialist! No prior experience required – we provide comprehensive training for motivated individuals eager to launch their careers. Enjoy a supportive environment with growth opportunities into team leadership or specialized roles. Our downtown Nashville office offers modern amenities and a collaborative culture focused on your success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with senior team members to resolve complex cases
- Participate in daily training sessions to enhance product knowledge
- Meet weekly performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude with customer-first mindset
- Ability to work flexible shifts including occasional weekends
- No prior experience necessary – training provided!
- Must pass background check and drug screening