Job Description
Join our award-winning healthcare team as an Entry-Level Customer Service Specialist! MetroCare Solutions is seeking passionate individuals to serve Milwaukee residents with exceptional support. No experience required – we provide comprehensive training and career growth opportunities. Enjoy a collaborative environment, competitive benefits, and the chance to make a real impact in your community. Apply today to start your journey with a company that values local talent and invests in employee development.
Responsibilities
- Respond to patient inquiries via phone, email, and in-person with empathy and professionalism
- Accurately update patient records in our secure electronic health system
- Schedule appointments and coordinate care services efficiently
- Resolve billing questions and explain insurance coverage options
- Collaborate with healthcare providers to ensure seamless patient experiences
- Maintain strict confidentiality of patient information (HIPAA compliance)
- Participate in ongoing training to enhance service quality
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Detail-oriented with ability to multitask in a fast-paced environment
- Positive attitude and commitment to helping others
- Ability to work flexible hours including occasional weekends
- Valid Wisconsin driver's license (if travel required)
- Pass background check and drug screening