Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Urban Solutions Group! We're seeking motivated individuals with no prior experience to launch their careers in Washington DC's thriving service sector. Enjoy comprehensive training, competitive benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve processes
- Meet daily performance metrics
- Participate in ongoing training programs
- Represent company values in all customer interactions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to work flexible hours
- Positive attitude and problem-solving mindset
- Willingness to learn new systems
- Valid US work authorization