Job Description
Join Baltimore's fastest-growing service company! We're seeking passionate Entry-Level Customer Service Specialists to launch their careers in our vibrant downtown Baltimore headquarters. No experience required – we provide comprehensive training and career advancement opportunities. Perfect for recent graduates or career changers looking to enter the thriving Baltimore job market. Enjoy competitive benefits, flexible scheduling, and a supportive team environment.
Our walk-in interviews are held every Tuesday and Thursday from 10 AM to 3 PM at our Harbor Place location. Bring your resume and enthusiasm – we're hiring immediately! This full-time position offers growth into senior roles within 12-18 months.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
- Resolve billing issues and service complaints using established protocols
- Process customer orders and maintain detailed transaction records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities to enhance customer satisfaction
- Maintain organized filing systems and digital documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Baltimore office
- Availability to work flexible shifts including weekends
- No prior experience required – training provided