Job Description
Join Metro Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career in Cleveland's thriving local business community! We're seeking motivated individuals with no prior experience who are passionate about delivering exceptional service. Enjoy comprehensive paid training, flexible scheduling options, and opportunities for advancement within our supportive team environment. Perfect for recent graduates or career changers looking to build foundational skills in a fast-paced, rewarding setting.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve customer issues efficiently
- Assist with inventory management and basic administrative tasks
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to a positive team atmosphere through active communication
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with a customer-first mindset
- Basic computer literacy and willingness to learn new systems
- Reliable transportation to our downtown Cleveland location
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and eagerness to grow professionally
- Must pass background check and drug screening