Job Description
Join Milwaukee's fastest-growing tech company as an Entry Level Customer Service Specialist! We're seeking passionate individuals to launch their careers in a supportive, innovative environment. No experience required – we provide comprehensive training and mentorship. Enjoy competitive pay, health benefits, and growth opportunities within our downtown Milwaukee headquarters. Perfect for recent graduates or career changers looking to build a foundation in client relations and tech support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with technical teams to resolve complex customer issues
- Process orders, returns, and service requests efficiently
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent required; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office suite and basic tech tools
- Ability to work flexible hours including evenings/weekends as needed
- Positive attitude with a customer-first mindset
- Willingness to learn new software and industry terminology
- Valid Wisconsin driver's license if field visits are required