Job Description
Join CityCare Solutions as an Entry-Level Customer Service Specialist and kickstart your career in Boston's thriving healthcare sector! No prior experience required – we provide comprehensive training to help you succeed. Our team-driven environment offers growth opportunities, competitive benefits, and the chance to make a real impact on local communities. Work in a modern downtown office with flexible scheduling options and career advancement paths.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process patient registration and insurance verification accurately
- Maintain detailed records in our CRM system
- Collaborate with healthcare providers to resolve patient concerns
- Adhere to HIPAA compliance standards at all times
- Participate in weekly team meetings and training sessions
- Support departmental initiatives to improve patient experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Attention to detail and accuracy in data entry
- Customer-focused mindset with problem-solving abilities
- Willingness to work occasional weekends or holidays
- Basic computer proficiency (MS Office, email)