Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at MetroConnect Solutions! We're seeking enthusiastic individuals in Oklahoma City to deliver exceptional customer experiences without requiring prior experience. We provide comprehensive training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to start in the thriving Oklahoma job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and troubleshoot service issues
- Document interactions in CRM systems
- Collaborate with team to resolve escalated cases
- Contribute to process improvement initiatives
- Attend weekly training sessions
- Uphold company service standards
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Basic computer proficiency
- Positive attitude and team player mindset
- Reliable transportation to Oklahoma City location
- Ability to work flexible hours
- Willingness to learn new technologies
- No prior experience required!