Job Description
Join our dynamic team at Memphis Innovations Group and launch your career in customer service excellence! We're seeking passionate individuals to deliver outstanding support experiences while growing professionally with industry-leading training. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our CRM system
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to escalate complex cases
- Meet performance targets for response time and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal and written communication abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening