Job Description
Join our vibrant Milwaukee team as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences while launching their careers in a dynamic support environment. Perfect for recent graduates or career-changers looking to grow professionally with comprehensive training and mentorship opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and technical issues using our CRM platform
- Document interactions accurately in our customer database
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Participate in quarterly performance reviews and development planning
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to multitask in fast-paced environments
- Valid Wisconsin driver's license for occasional field visits