Job Description
Join our dynamic team at Metro Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career immediately! We're seeking enthusiastic individuals in Detroit to deliver exceptional customer experiences while developing valuable professional skills. This full-time role offers comprehensive training, growth opportunities, and a supportive environment where you can thrive. If you're ready to launch your career in a fast-paced setting, apply today and start making an impact!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities to contribute to revenue growth
- Adhere to company policies and industry compliance standards
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or retail experience
- Strong communication and interpersonal skills
- Proficiency with basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Detroit location
- Availability to work flexible hours including weekends