Job Description
Join UrbanHire Chicago as an Entry-Level Customer Service Specialist and kickstart your career in the heart of downtown! We're seeking passionate individuals to deliver exceptional support to our growing client base. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative team environment. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends. Perfect for recent graduates or career changers looking to grow in a dynamic urban setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service disruptions efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient with Microsoft Office Suite
- Positive attitude and team-oriented mindset
- Willingness to work flexible hours including weekends
- Basic knowledge of CRM systems (training provided)