Job Description
Join Nashville's fastest-growing tech startup as an Entry Level Customer Service Specialist! We're seeking passionate individuals to kickstart their careers in a dynamic environment. No prior experience required—just drive and eagerness to learn. Enjoy competitive pay, comprehensive training, and immediate start date. Become part of our mission to revolutionize local service delivery while growing your professional network in Nashville's thriving business ecosystem.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with senior team members to optimize service protocols
- Participate in ongoing product knowledge training sessions
- Identify opportunities to enhance customer satisfaction metrics
- Support cross-functional projects as assigned by team leads
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Basic computer literacy and typing proficiency (40+ WPM)
- Ability to thrive in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Reliable transportation for occasional on-site meetings
- Availability to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies