Job Description
Join our dynamic team at Urban Retail Partners as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals passionate about delivering exceptional experiences to Chicago's vibrant community. This role offers hands-on training in retail operations, inventory management, and client relations—perfect for launching your career in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement within our growing retail network.
Responsibilities
- Provide in-person and phone support to customers regarding products, services, and store policies
- Assist with inventory management, stock replenishment, and visual merchandising
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer concerns promptly and escalate complex issues to supervisors
- Collaborate with team members to ensure smooth daily store operations
- Participate in training sessions to develop product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students welcome)
- 0-2 years of customer service or retail experience
- Strong communication skills with a friendly, approachable demeanor
- Basic proficiency with POS systems and digital tools
- Ability to stand for extended periods and lift up to 25 lbs
- Valid work authorization and reliable transportation
- Commitment to teamwork and problem-solving mindset