Job Description
Join our award-winning team at CityHub Solutions and launch your career in customer service! We're seeking enthusiastic Entry-Level Customer Service Specialists to deliver exceptional experiences to our clients. No experience required – we provide comprehensive training and mentorship to help you thrive.
Why Choose CityHub Solutions?
- Industry-leading onboarding program with paid training
- Clear career advancement path to team lead/supervisor roles
- Comprehensive benefits package including health/dental/vision
- Tuition reimbursement for continued education
- Modern downtown Indianapolis office with free parking
If you're a motivated problem-solver with excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics including CSAT and resolution times
- Continuously update product knowledge through training modules
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED)
- Exceptional verbal/written communication skills
- Basic computer proficiency (MS Office, internet navigation)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Reliability and punctuality