Job Description
Launch your career in Boston with no experience required! Boston Community Services is seeking enthusiastic individuals for our Entry-Level Customer Service Specialist role. We provide comprehensive paid training and a supportive environment where you can grow professionally while serving our diverse community.
Join our mission to deliver exceptional service to Boston residents and businesses. This full-time position offers competitive pay, benefits eligibility after 90 days, and clear pathways to advancement. If you're ready to build skills and contribute meaningfully, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently using our proprietary CRM system
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics including call handling time and satisfaction scores
- Support community outreach initiatives during peak seasons
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer literacy and typing proficiency
- Ability to work flexible hours including weekends
- Authorization to work in the United States
- Positive attitude and commitment to community service
- Passion for helping Boston residents thrive