Job Description
Join MetroCare Solutions as an Entry Level Customer Service Specialist and launch your career in Baltimore's thriving healthcare sector! We're seeking motivated individuals to provide exceptional support to our diverse client base. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative team environment. Enjoy competitive benefits, professional development programs, and the chance to make a real impact in your local community. Located in the heart of Baltimore, our modern office provides easy access via public transit and offers a supportive culture where your growth is our priority.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues while maintaining high customer satisfaction scores
- Update customer records in our CRM system with accurate and timely information
- Collaborate with healthcare providers to coordinate patient services
- Adhere to HIPAA compliance standards for all patient interactions
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by meeting performance metrics and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or administrative experience
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn healthcare protocols
- Valid authorization to work in the United States