Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive training to launch your career in customer relations. Coastal Solutions Group is a leading local employer committed to developing talent from the ground up. Enjoy competitive pay, flexible scheduling, and growth opportunities within our Virginia Beach headquarters. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in our CRM system
- Collaborate with team members to improve customer experience
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance targets for response time and resolution
- Support cross-functional projects as assigned by management
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet access for remote work components
- Passion for helping others and problem-solving
- Must be authorized to work in the United States