Job Description
Join our dynamic team at Frontier Solutions Group as an Entry-Level Customer Service Specialist! We're seeking passionate individuals in Colorado Springs to deliver exceptional client experiences while launching their careers. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Perfect for recent graduates or career changers looking to build foundational skills in customer relationship management and business operations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve service issues and escalate complex cases to senior team members
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional departments to ensure seamless service delivery
- Identify opportunities for process improvements and customer satisfaction enhancements
- Participate in ongoing training programs to develop product knowledge
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years of customer service or administrative experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Reliable transportation and flexibility for occasional evening/weekend shifts