Job Description
Join Oakland Community Services as an Entry-Level Customer Service Specialist and launch your career in community support! We're seeking motivated individuals with no prior experience to help us deliver exceptional service to our diverse Oakland community. This is your opportunity to develop professional skills while making a real impact in your local neighborhood. Enjoy competitive pay, comprehensive training, and a supportive team environment dedicated to your growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist community members with resource navigation and service information
- Maintain accurate records of interactions and transactions in our CRM system
- Collaborate with team members to resolve customer issues efficiently
- Participate in ongoing training to enhance communication and problem-solving skills
- Support community outreach initiatives and local event coordination
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent communication skills and positive attitude
- Strong organizational abilities with attention to detail
- Ability to work collaboratively in a team environment
- Basic computer literacy and willingness to learn new systems
- Commitment to serving Oakland's diverse community
- Reliable transportation and punctuality