Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Pacific Coast Solutions! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in Long Beach. Enjoy our modern downtown office, comprehensive training, and growth opportunities in a supportive environment. Walk-in interviews available Monday-Friday, 9 AM - 4 PM.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Contribute to process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer proficiency (Microsoft Office, CRM systems)
- Strong verbal communication and active listening skills
- Problem-solving ability with customer-focused mindset
- Reliable transportation to downtown Long Beach location
- Availability for flexible weekday shifts
- No prior experience required - training provided