Job Description
Join MetroCare Solutions as an Entry-Level Customer Service Specialist and kickstart your career in Milwaukee's thriving healthcare sector! We're seeking passionate individuals to provide exceptional support to our diverse clientele while developing valuable professional skills. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and service issues through systematic troubleshooting
- Document interactions accurately in CRM systems
- Collaborate with healthcare providers to ensure seamless patient experiences
- Adhere to HIPAA compliance protocols for sensitive data handling
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Basic medical terminology knowledge a plus
- Positive attitude with problem-solving mindset
- Reliable transportation for on-site shifts