Job Description
Join our dynamic team at Urban Support Services and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. This is your opportunity to gain valuable skills while contributing to a company that invests in employee growth. We offer comprehensive training, a supportive work environment, and clear pathways for advancement. If you're passionate about helping others and ready to start your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve issues using our proprietary support software
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with team members to ensure consistent service quality
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Identify opportunities to improve customer experiences and suggest solutions
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our downtown Chicago location
- Ability to work flexible shifts including evenings and weekends
- No prior experience necessary - we provide all training!