Job Description
Launch your career in NYC with no experience needed! Urban Growth Partners is seeking motivated individuals for our entry-level Customer Service Specialist role. We provide comprehensive training and career growth opportunities for passionate newcomers to the workforce. Join our dynamic team in Manhattan and build valuable skills while supporting our diverse clientele. This full-time position includes competitive benefits, mentorship programs, and a supportive work environment designed to help you thrive. If you're ready to start your professional journey in one of the world's most exciting cities, we want to hear from you!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process orders, resolve inquiries, and maintain accurate client records
- Collaborate with team members to address complex customer issues
- Utilize CRM software to document interactions and track case progress
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance goals and customer satisfaction metrics
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Ability to learn quickly in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and eagerness to develop professionally
- Authorization to work in the United States
- Residency in New York City preferred