Job Description
Join CityCare Solutions as an Entry-Level Customer Service Specialist and launch your career in Oklahoma's thriving healthcare sector! No experience required – we provide comprehensive paid training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning organization.
We're seeking motivated individuals who excel in communication and problem-solving. Our supportive team environment ensures you'll receive mentorship while delivering exceptional service to our clients. Full benefits package includes health insurance, retirement plans, and paid time off.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and service issues using our proprietary CRM system
- Document all interactions accurately in compliance with HIPAA regulations
- Collaborate with healthcare providers to ensure seamless client experiences
- Participate in bi-weekly training sessions to enhance product knowledge
- Maintain 95% customer satisfaction score through quality service delivery
- Support team goals by meeting daily performance metrics
Qualifications
- No prior experience necessary – full training provided
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Reliable transportation to our Oklahoma City facility
- Passion for helping others in healthcare settings
- Basic computer proficiency with typing speed of 30+ WPM