Job Description
Join our award-winning healthcare team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to help patients navigate insurance benefits and schedule appointments. Enjoy comprehensive training, flexible scheduling, and opportunities for career growth. Our supportive environment welcomes career changers and recent graduates alike. What we offer: Competitive hourly pay, paid time off, health benefits, and free parking. Why apply? Make a real impact in your community while developing valuable skills for future healthcare careers.
Responsibilities
- Handle incoming patient calls regarding insurance coverage and appointment scheduling
- Update patient records accurately in our secure electronic health system
- Assist with insurance verification and claims processing documentation
- Collaborate with healthcare providers to ensure seamless patient care coordination
- Maintain strict confidentiality of patient information per HIPAA regulations
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we provide full training
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to exceptional customer service
- Must pass background check and drug screening