Job Description
Join Urban Growth Partners as an Entry-Level Customer Specialist in the heart of Manhattan! We're seeking motivated individuals to kickstart their careers in our dynamic client support environment. No prior experience required – just your passion for excellence and willingness to learn. Enjoy competitive benefits, growth opportunities, and a vibrant workplace culture in NYC's iconic skyline district.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Support clients with product inquiries, order processing, and issue resolution
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate client records in CRM systems
- Contribute to process improvement initiatives
- Participate in ongoing training programs
- Represent the brand professionally at all touchpoints
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Positive attitude and team-oriented mindset
- Willingness to work flexible hours including weekends
- Valid work authorization in the United States