Job Description
Are you ready to launch your career in the dynamic city of Philadelphia? Horizon Group Solutions is currently seeking motivated Entry Level Customer Success Representatives to join our growing team. We are a forward-thinking company dedicated to providing exceptional service and innovative solutions to our clients.
As an Entry Level representative, you will be the primary point of contact for our valued clients. We are looking for individuals who possess a strong desire to learn, a positive attitude, and the ability to communicate effectively. We provide comprehensive on-the-job training and a clear pathway for career advancement within the company.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Paid training programs and mentorship opportunities.
- Modern office environment in Center City Philadelphia.
Responsibilities
- Manage and respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist new clients with the onboarding process and product setup to ensure satisfaction.
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the sales and support teams to identify opportunities for upselling and cross-selling.
- Participate in weekly team meetings and training sessions to enhance product knowledge.
- Proactively identify trends in customer feedback to improve service delivery.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team.
- Basic computer proficiency and typing speed.
- Reliable transportation (optional, as parking is available).
- Willingness to work flexible hours, including occasional evenings.