Job Description
We are seeking a dedicated Entry Level Customer Support Associate to join our growing team in Boston. At Apex Digital Systems, we believe in nurturing talent. This role is perfect for recent graduates or anyone looking to start a career in the technology sector without prior experience. You will be the voice of our brand, helping clients resolve issues and ensuring a seamless user experience.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive training program (No experience required).
- Modern work environment in the heart of Boston.
- Clear pathway to senior support and management roles.
Responsibilities
- Assist customers via phone, email, and live chat with inquiries regarding our software products.
- Troubleshoot common technical issues and provide step-by-step guidance to end-users.
- Document all customer interactions and resolutions in our CRM database accurately.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Stay updated on product features and company policies to provide accurate information.
- Maintain a positive, professional demeanor during high-volume call periods.
- Identify opportunities to upsell or cross-sell relevant solutions to existing clients.
Qualifications
- High school diploma or GED required; Associateās degree preferred but not mandatory.
- Strong verbal and written communication skills with a focus on empathy.
- Basic computer literacy and ability to navigate multiple software windows simultaneously.
- A positive attitude and a genuine willingness to learn new technologies.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and home office setup (if remote hybrid).
- Problem-solving mindset with the ability to think on your feet.