Job Description
Launch your career with GlobalTech Solutions! We're seeking enthusiastic entry-level professionals to join our dynamic customer support team in Baltimore. Enjoy comprehensive training, mentorship programs, and a collaborative environment where your growth matters. Perfect for recent graduates or career changers ready to make their mark in the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions and maintain accurate case records
- Collaborate with senior team members to resolve complex issues
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
- Meet key performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced team environment
- Previous customer service experience is a plus